That conscious decision to go somewhere where you have human interaction, being able to browse, customer service... that’s all a really big thing for me and for our customers. It’s true that there are many options nowadays for buying online. But when I first started out, there was a lot more competition from other record shops on the streets of Cardiff. In the end, I’m not a retail fanatic – I’m a music fanatic. I just love to be around music, and it’s about the personal interaction.
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